General Question

1. If I purchase your software, can I upgrade it for free in the future?
Sure, we provide lifetime free upgrade. Please keep you eyes on our site to get upgrade infomation. You download the lastest version from our website at any time by yourself, and you can register it using the same license code.


2. When will I receive my license code after I complete the order?
Normally you'll receive the license code by E-mail immediately after your successful purchase. If you haven't received the E-mail in several hours, maybe there's something wrong(for example, our E-mail is blocked by your E-mail service provider). Please contact us at support@aone-soft.com (You should make your OrderID enclosed). Another E-mail address is very important to avoid the E-mail sending failure.


3. How to register your software?
After you purchase our software (you can find the purchase link on our site as well as in our software) we will send the registration information to you via Email in several mintues. Download the software you bought from our site and run it. Click "Register" button and enter your license name and license code to finish the registration. For more details, please click here.

Note: Please COPY and PASTE the code to avoid any typo. And don't add any blank before or after it.


4. I entered the license code you sent to me, but the software said, "Registration info is invalid". Why?
You'd better copy and paste the license code to avoid a typo. And please note don't add any blank before or after the code.

And another attention: are you sure you ordered or downloaded the right product? Some users mis-ordered or mis-downloaded our products, such as Ultra DVD Ripper and Ultra DVD Audio Ripper. The registration code can be only available for the suitable product.


5. I lost my license code, can you send again?
Of course, we would like to help. However, you'd better provide your Order ID or some information in your order (such as the Email you used to order), so that we can find your info in our database.


6. Do I need to re-register after I re-install the software?
No, you don't have to re-enter your registration info. Our software will memory you registration status.


7. I want to buy more the one product from you(for example, Ultra DVD to iPod Converter and iPod Movie Converter). Can I get a discount?
Yes. We provide several discount packs or suites for you. Please select the suitable one from http://www.aone-soft.com/products.htm


8. How long will it take to get your supporting response?
Generally, we'll reply you within 24 hours except weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.


9. Is online order secure?
Yes, the data is encrypted and it is 100% secure.


10. Is tech support free?
Yes! It's free for email support. We will reply your any question as soon as possible by email.


11. Is upgrade free?
Yes! It's free for lifetime. We will upgrade the product continuously. This product will be better and better.


12. How to report bugs?
Please email any bugs or suggestions to support@aone-soft.com